Our Customer Care Representatives are responsible for delivering an industry best customer service experience, both internally and externally, while exceeding performance targets.
Compensation Package:
- Starts at Php 28,000
Work Setup:
- Temporary remote work due to COVID-19
- 8-hour shift
Perks of Joining our Exceptional Team:
- Happy and Healthy Work Culture
- HMO Benefits for employee and dependent/s
- Life Insurance on your Day 1
- Virtual Hiring Process
- Online Training and Onboarding
- WFH and Onsite Options available
- Technical equipment and tools provided
- Equal career growth opportunities
- Leadership Trainings
- Exciting Engagement Activities
- Convertible Leaves
Minimum Qualifications:
- High school diploma or equivalent certification is required.
- At least 1 year of BPO experience or equivalent experience preferred,
- Experience in billing and/or technical support role is a plus.
- Knowledge in residential solar construction is desirable.
- Ability to establish priorities, work independently to proactively resolve problems and deliver results in a fast-paced environment.
- Excellent verbal and written communication skills.
- Knowledge with Microsoft Office and Google Suite Applications is desirable.
- Salesforce experience is a plus!
- With stable ISP connection and workspace (WFH capability); meets the defined minimum bandwidth requirements of at least *10 to 15 mbps and back-up Internet Connection
*Check your internet speed through these sites:
https://projectstream.google.com/speedtest
Core Responsibilities:
- Answering billing questions
- System activations
- Billing transfers
- Service transfers
- Addressing savings concerns
- Scheduling field service appointments
- General interdepartmental communication
- Troubleshoot system issues
- Update service agreements
About ClearSource
ClearSource at its core is a customer experience company. We help our partners optimize the customer journey from initial acquisition to throughout the lifecycle of each customer. Our mission is to drive customer loyalty and engagement by creating an exceptional experience at every touchpoint. Our services include outsourced customer care, technology including artificial intelligence/machine learning, and consulting services.
Want to learn more about us? Follow us on our socials!
Facebook: www.fb.com/clearsourceph
Tiktok: https://www.tiktok.com/@clearsourceph
YouTube: https://www.youtube.com/channel/UCovyxcRPMuAB1r8YdMFsq0w/featured
LinkedIn: https://www.linkedin.com/company/cst-global-llc/
